Law firms are kind of like those secret CIA facilities you always hear about but never get to see. The only people who seem to know what goes on in them are the people who work there.

And when people don’t know what’s going on inside, they become suspicious and untrusting. This is how it is for many people when they interact with attorneys. They don’t trust lawyers because they don’t know how law firms are structured and they don’t know what lawyers do.

This is a tragedy. It’s a tragedy because it’s so easy to fix the problem. Just explain what’s going on inside.

Here’s how Brown Law is structured.

We work as a team and as individuals. Concerning the team part, what I mean is we talk with each other about cases all the time. We strategize with each another. We quality control each other. We read each other’s documents to ensure everything is up to our standards. We discuss each case as a firm at least once a week, although we talk about our cases on a daily basis. And we see each other’s activities and workflow on a daily basis.

As in any functional team, there someone who leads. As the firm’s founder, that responsibility falls on me (Marco Brown). My job, more than anything, is to ensure we take care of our clients and work to accomplish their goals.

Concerning the individual part, each case is assigned a primary attorney. He or she answers calls and emails, drafts court documents, put together litigation plans, appears in court, and accompanies clients to mediations. In essence, primary attorneys provide the individual attention and care every case and every client needs.

We also use paralegals to help make things more efficient. Paralegals assist the attorneys and accomplish many of the more day-to-day tasks it wouldn’t make sense to pay a lawyer to do. For instance, an attorney could call and schedule mediation or court hearings, but there is no good reason to pay an attorney’s billable hour rate to do that. A paralegal does it better, faster, and at a lower cost. That’s why we use them.


Here are some other quick facts about how we do things at Brown Law:

  • Everything is electronic, so we don’t have paper files. We keep a few paper documents around because they are necessary (signature pages, original tax documents, photos, etc.), but that’s it. Why? Because, I don’t like clutter. I don’t like how it looks. I don’t like how disorganized it makes things feel. And you always lose stuff when it’s cluttered. People don’t trust attorneys because of their clutter; they trust attorneys because of their organization.
  • We send out update emails to our clients every two weeks. We believe in keeping our clients informed about their cases, so we set aside time twice per month and let our clients know what has happened over the last two weeks, where things stand now, and what the game plan is for the next two weeks. (This is on top of answering emails and phone calls and sending out every court pleading filed.)
  • We write thank-you notes to other attorneys. We believe in making people’s lives better, and thank-you notes to our colleagues are a simple way to accomplish that.

Hopefully, this has drawn back the curtain a bit and helped you understand how law offices (well, at least ours) are structured. If you have any questions about how we do things at Brown Law, feel free to ask.

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